There are a couple things that you can try if you are experiencing crashing or blank pages when the viewer is loaded on mobile devices: The first thing to would check is the formatting of the document when it was…
From the Knowledge Base
There are a couple things that you can try if you are experiencing crashing or blank pages when the viewer is loaded on mobile devices: The first thing to would check is the formatting of the document when it was…
This is a strange issue, and really your web hosting company may have to investigate. You may find that your web server sometimes redirects requests for the PDF file to your home page. If you enter the PDF URL directly…
You may find that when you click on the 'download' button within the PDF viewer, the PDF opens in a new tab instead of downloading. This behavior normally happens in Chrome, and you might consider it annoying - when you…
In full screen mode (Premium versions only), the following keyboard shortcuts can be used: Page Up / Down (Cmd + Up / Down on a Mac) - move to next/prev page Arrow keys - pan around the current page of…
Hiding the Overlay You see the 'View in Full Screen' message when the PDF is embedded in too narrow a column. This is designed so that on mobile devices, the user always has to open in full screen rather than…
Hyperlinks in your PDFs are only supported in the Premium and Secure versions of the plugin, so please make sure you are definitely using one of those versions. If your links are all displayed as URLs e.g. http://mysite.com/... in the…
In Settings -> PDF Embedder within your WordPress site, there should be a License tab, and there you can enter the license key you received in your purchase email. If there is no License tab, then you are almost certainly…
Sometimes mobile devices will cause problems: These can be caused by conflicts within your own site's settings, e.g. theme styles. You can try an advanced setting to see if that helps. Go to Settings -> PDF Embedder, and click the…
When you click the link to download the ZIP file for a plugin you've purchased, you may find that it appears to be a folder of files instead of one ZIP file. This is usually because Safari tries to be…