From the Knowledge Base

My Theme's menu bar or header obscures the full screen view of the PDF

To ensure the menu is behind the viewer when in full screen, you could try adding the following CSS to your theme's style.css or similar: .pdfemb-fsp-wrapper { z-index: 999999 !important; } You might need to increase the number to something

Unexpected server response (204)

If you see this error message, do you have a download manager installed on your browser? This sometimes causes problems - maybe take a look at your extensions, and also try on a different browser to see if that works.

PDF doesn't appear at all - just a link or hangs on 'Loading...'

If the PDF doesn't display at all then please get in touch with our support team via email. Send a link to the page containing the 'broken' embedded PDF. First, you may be able to diagnose the problem yourself -

The viewer doesn't display at all (or at wrong size) when inside a Javascript based tab or ajax page transitions

If you attempt to embed the PDF viewer within a tab that is controlled by Javascript, you may find that it does not display at the correct size when the tab is opened. If you resize the browser window slightly,

The download doesn't seem to be a ZIP file

When you click the link to download the ZIP file for a plugin you've purchased, you may find that it appears to be a folder of files instead of one ZIP file. This is usually because Safari tries to be

Error: URL to the PDF file must be on exactly the same domain as the current web page

You will usually see this error in your browser because your PDF does not sit on the same domain as the current page on your site. For example, if you access the page https://www.example.com/ and see this error message: or

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