From the Knowledge Base

Crashing or blank pages on mobile devices

There are a couple things that you can try if you are experiencing crashing or blank pages when the viewer is loaded on mobile devices: The first thing to would check is the formatting of the document when it was

Fake Worker error and SiteGround Caching / Optimization

Caching and combining JS has been known to be an issue with other caching tools. If you do not require the extra performance of the SiteGround caching/optimization tools, you can: Disable the option to combine JS files (front end optimization

Caching on WP.com with Page Optimizer

Caching on WP.com uses the Page Optimize caching tool and requires a different configuration than other 3rd party caching plugin. You must add the plugin's data-handle attribute value into the exclusions. This must be done for both the JS files

Setting up fake worker failed Error on update

This error comes up if there is a caching and/or minifying plugin on the site that has cached the previous version of the plugin scripts and now does not match with the updated plugin. To rectify this error, you need

Error: Failed to Fetch and GoDaddy Hosting

The Failed to Fetch error occurring on GoDaddy may be a recent problem for your site that had previously worked without issue. This is due to the new CDN that GoDaddy has implemented on their hosting packages. The cause of

The API version does not match the Worker version Error on update

This error comes up if there is a caching and/or minifying plugin on the site that has cached the previous version of the plugin scripts and now does not match with the updated plugin. To rectify this error, you need

Gutenberg Editor and PDF Embedder

The PDF Embedder plugin v.4.0 for the free, Premium, and Secure versions work with WordPress v.5.0 and Gutenberg Editor plugin v.4.6.1. Open the Common Blocks menu and select the PDF Embedder: An element will be inserted into the page /

Using Caching or Minifying Plugins

Using WP Super Cache, W3 Total Cache, WP Rocket, Autoptimize, or other plugins to minify and/or cache the scripts running on your site has been known to create issues with the plugin's function. Some themes also provided caching / minifying of

Error: Failed to Fetch

You will usually see this error in your browser because your PDF does not sit on the same domain as the current page on your site. For example, if you access the page http://www.mycompany.com/ and see the error message: Failed

Invalid PDF Structure in Edge browser only

This is a strange issue, and really your web hosting company may have to investigate. You may find that your web server sometimes redirects requests for the PDF file to your home page. If you enter the PDF URL directly

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