Documentation Category: Troubleshooting

Typically, PDFs with a smaller file size will be rendered faster and it depends on how big a single page is. The amount of pages does not affect the performance because we are loading and rendering only those pages that are currently visible. You must optimize your documents for the web for better and faster…

There are a couple things that you can try if you are experiencing crashing or blank pages when the viewer is loaded on mobile devices: The first thing to would check is the formatting of the document when it was created as a PDF, in particular, look at how the images have been added and…

Caching and combining JS has been known to be an issue with other caching tools. If you do not require the extra performance of the SiteGround caching/optimization tools, you can: Make sure that mobile caching is not set differently from the desktop as this will result in the desktop version working and the mobile version…

Caching on WP.com uses the Page Optimize caching tool and requires a different configuration than other 3rd party caching plugin. You must add the plugin’s data-handle attribute value into the exclusions. This must be done for both the JS files and the CSS file. You can find these by viewing the source code of the…

This error comes up if there is a caching and/or minifying plugin on the site that has cached the previous version of the plugin scripts and now does not match with the updated plugin. To rectify this error, you need to clear the cache and allow the site to reload the scripts. Using WP Rocket,…

The Failed to Fetch error occurring on GoDaddy may be a recent problem for your site that had previously worked without issue. This is due to the new CDN that GoDaddy has implemented on their hosting packages. The cause of the issue is that GoDaddy is trying to redirect the document loading through secureservercdn.net which…

For users of our PDF Embedder Secure plugin. If your web server is using the NGINX software at its heart (most WordPress installations run under Apache instead), then you will probably need to take extra steps to secure your /securepdfs/ folder so that the PDF Embedder Secure plugin can do its job fully. For example,…

This error comes up if there is a caching and/or minifying plugin on the site that has cached the previous version of the plugin scripts and now does not match with the updated plugin. To rectify this error, you need to clear the cache and allow the site to reload the scripts. To prevent this…

Using WP Super Cache, W3 Total Cache, WP Rocket, Autoptimize, or other plugins to minify and/or cache the scripts running on your site has been known to create issues with the plugin’s function. Some themes also provided caching / minifying of JavaScript. The plugin scripts are already minified so you will not be losing any efficiency…

A couple notes when upgrading from the Premium to the Secure plugin: You will receive a new plugin download and license (available on your Purchase History dashboard). You must deactivate the Premium version of the plugin before you activate the Secure, otherwise you will receive a fatal error (only one version can be activated at…

You will usually see this error in your browser because your PDF does not sit on the same domain as the current page on your site. For example, if you access the page http://www.mycompany.com/ and see the error message: Failed to Fetch while retrieving PDF “http://mycompany.com/wp-content/uploads/mydoc.pdf” this is because the shortcode for the embedded document references…

This is a strange issue, and really your web hosting company may have to investigate. You may find that your web server sometimes redirects requests for the PDF file to your home page. If you enter the PDF URL directly into the Edge URL bar you will probably see that it sends you to the…