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Learn how to quickly help yourself when dealing with some issues.

Documentation Category: Troubleshooting

  • The viewer doesn’t display at all (or at wrong size) when inside a Javascript based tab or ajax page transitions

    If you attempt to embed the PDF viewer within a tab that is controlled by Javascript, you may find that it does not display at the correct size when the tab is opened. If you resize the browser window slightly, it should jump to the correct size. This is because the size was calculated when…

  • Problems on mobile devices

    Sometimes mobile devices will cause problems: These can be caused by conflicts within your own site’s settings, e.g. theme styles. You can try an advanced setting to see if that helps. Go to Settings -> PDF Embedder, and click the Mobile tab. Check the box labeled as “Enable if you are experiencing quality issues on…

  • The download doesn’t seem to be a ZIP file

    When you click the link to download the ZIP file for a plugin you’ve purchased, you may find that it appears to be a folder of files instead of one ZIP file. This is usually because Safari tries to be ‘helpful’ and unzips the ZIP immediately upon downloading. This isn’t what you wanted – you…

  • Error: URL to the PDF file must be on exactly the same domain as the current web page

    You will usually see this error in your browser because your PDF does not sit on the same domain as the current page on your site. For example, if you access the page https://www.example.com/ and see this error message: or maybe this one: while retrieving the PDF file at this location: https://example.com/wp-content/uploads/2024/02/file.pdf – this is…